Guest Service Specialist

Job Summary:

Through their knowledge of capabilities and features, they can help to drive adoption of these solutions to maximize guest usage.

Responsibilities:

• Encourage staff to go above and beyond to delight guests. This can be something as simple as providing directions to a local attraction or offering a complimentary drink to celebrate a guest's special occasion
• Set the tone for a positive visit by greeting your guests with a warm and authentic welcome
• Remember that not all guests want or need assistance at all times. Respect their boundaries and allow them to enjoy their experience if they do not require help
• Increase guest satisfaction by establishing genuine connections with them, engaging in conversation and inquiries, and demonstrating a commitment to fulfilling their unique requirements
• Familiarity with the tools, products, and services across the store, and particularly those within your department, is crucial for addressing guest concerns and enhancing their satisfaction
• It is with earnest appreciation we thank you for choosing Target for your shopping needs and being a loyal guest
• By adhering to the best practices for food safety and company policies, all guest items can be scanned and bagged efficiently and neatly, ensuring their safety
• Maximize productivity to minimize wait times for guests while ensuring excellent service and accuracy
• From exclusive product releases and limited edition collections to in-store activities and shopping parties, our brand and store events are not to be missed. Be sure to check our website and social media pages for updates and announcements
• Educate customers on the versatility of the RedCard, which can be used both in-store and online, allowing for easy and convenient shopping
• Targeting the Best Possible Service for Each Guest Utilizing Wallet and Other App Features: To provide each customer with the best possible service tailored to their needs, Target has employees who can assist shoppers in utilizing Wallet and other features of the application. This effort ensures that customers can use their app to the fullest, allowing them to get the most out of each shopping experience
• It's crucial to be familiar with all the fulfillment services, and be able to assist the customer in enrolling, initiating, and taking advantage of them
• Try to carry out all return procedures and adhere to the instructions indicated on the register. Take ownership of the situation and make necessary adjustments to appease the customer while still complying with Target's policies and protocols
• Following Target’s policies and procedures can help assistants recover the guest’s shopping experience and de-escalate negative situations
• Provide a smooth and simple service to guests picking up orders or registering for events
• Clearing out your work area can help you stay focused and on-task throughout the day
• Keep the store fully stocked with a range of items while also making yourself available to help customers during open hours
• Maintaining a culture of ethical conduct, safety, and compliance requires ongoing communication, training, and reinforcement of policies and procedures
• Protect yourself and your teammates by recognizing and resolving safety hazards; abide by all safety guidelines and regulations; work safely at all times
• Ensure compliant delivery of guest services, including order pick-up and drive-up, by strictly observing all relevant federal, state, and local adult beverage laws, consistently maintaining a culture of compliance.
• Obligations beyond the standard job description

Skills:

• Positive language is an essential element of effective communication, and it's important to also focus on the nuanced needs and wants of each of your guests
• Cultivating a warm and receptive environment that values the input and needs of everyone
• The capability to maintain focus on details while balancing multiple responsibilities is a coveted skill that can make one stand out in a crowd
• Keen to educate and market merchandise and amenities to potential buyers
• Businesses that fail to adapt to the changing technological needs of their customers risk becoming irrelevant in the marketplace
• Being able to thrive in both independent and collaborative environments is a valuable attribute in today's job market

Terms:

• Thoroughly manage cash register operations and flawlessly handle monetary exchanges
• The capacity to work effectively outdoors, no matter the climate
• To preserve and protect the integrity of the merchandise being moved, special attention is paid to handling items with care, even when items are lifting that are as large as 40 pounds
• Reliable attendance and a schedule that allows for adaptable hours, such as weekends, nights, and holidays, are indispensable

About Target:

The role of Global Logistics, Inventory Allocation, and Replenishment is to optimize the transport of products globally. Here, as a team member, you will be expected to flawlessly switch between sales operations and compliance with U.S. Customs regulations while achieving the most significant product availability through strategic inventory positions. Developing strong relationships with vendors is another essential part of the work, enabling timely and satisfactory shipment and delivery to stores. Additionally, you'll be required to evaluate transportation supplier capabilities and contracts for maximum efficiency and cost-effectiveness.

A career at Target is a chance to help families discover the simple joys of everyday life. Caring for the communities we operate in is deeply embedded in our culture, and we make a deliberate effort to invest in the locales where we work, reside, and pursue leisure. We prioritize building relationships and growing employee skills and careers, which in turn strengthens our collective team. Our purpose runs deep in our organization, and informs our values, principles, and approach. It's how we show compassion, encourage growth, and achieve successes collectively.