Retail Customer Care Specialist

Job Summary:

These individuals understand that interactions between guests and team members can make or break a successful shopping experience.

Responsibilities:

• Emphasize the importance of clear communication with guests. Encourage staff to speak in simple language, avoid jargon, and be patient when interacting with guests who may be unfamiliar with certain terms or concepts
• Start things off on a positive note by personally greeting every guest who walks through your door
• Pay attention to the guest's nonverbal cues to determine their needs or preferences. Use body language to gauge how receptive the guest is to interaction
• Develop authentic relationships with your guests by actively engaging with them, inquiring about their needs, and demonstrating a genuine interest in their experiences
• Knowing the various tools, services, and products accessible throughout the store, as well as in your designated area, will enable you to cater to guest needs and enhance their overall satisfaction
• We extend a warm welcome to each guest and express our happiness in serving them as Target patrons
• The company's best practices and food safety standards must be followed when scanning and bagging guests' items, and the process must be carried out effectively and efficiently
• Maximize productivity to minimize wait times for guests while ensuring excellent service and accuracy
• Looking for something new and exciting to add to your wardrobe? Stay tuned for our upcoming brand launches, featuring some of the most innovative and fashionable labels in the industry
• Explain that the RedCard offers free shipping on most items when shopping online at Target, providing customers with added savings and convenience
• Demonstration and Assistance with Wallet and Other Functions in Target's Application: Target store employees can demonstrate how Wallet and other app features work and offer guidance on how to use them. Educating the customers leads to a better experience, which can lead to other benefits like loyalty and higher customer satisfaction
• It's a fundamental requirement to have expertise in all satisfaction services and seek to direct the customer on how to enroll, activate, and make the most of them
• Make sure to carry out all return attempts and comply with the directives indicated by the register. Take ownership of the situation and act accordingly to resolve the customer's concern while complying with all of Target's rules and regulations
• De-escalation of negative situations and adherence to Target policies and procedures can help make a guest’s shopping experience more positive
• Ensure that all Order Pick Up, Drive Up, and Registry guests receive quick and easy service
• Clearing out your work area can help you stay focused and on-task throughout the day
• While keeping the store’s shelves well supplied, it is important to remain available to assist customers during regular business hours
• Creating a culture of ethical conduct, safety, and compliance is not only good for business but is also important for the well-being of employees and the broader community
• It is essential to safeguard your own welfare as well as that of your team members; detect and rectify safety hazards; abide by the established safety rules and procedures
• Maintain a culture of compliance while handling guest services, including order pick-up and drive-up to ensure all relevant federal, state, and local adult beverage laws are adhered to at all times.
• All other tasks required by the company

Skills:

• Successfully conveying messages to guests depends on the use of optimistic language and a thoughtful approach that addresses each guest's individual needs
• Cultivating a warm and receptive environment that values the input and needs of everyone
• Excelling at both paying attention to particulars and multi-tasking is a valuable ability that can lead to professional advancement
• Prepared to give insight and endorse products and services to guests
• Ignoring the evolving technology needs of consumers can lead to dissatisfaction and lost business opportunities
• Excelling in both individual task management and group dynamics is an attribute of a successful and adaptable professional

Terms:

• Thoroughly manage cash register operations and flawlessly handle monetary exchanges
• Being skilled in working amidst different outdoor weather conditions
• Efficiently handling goods of various weights is a key aspect of the job, but utmost care is a top priority ensuring that the merchandise is kept in pristine condition throughout the process
• The ability to work flexible hours and attend work regularly, even on nights, weekends, and holidays, is pivotal

About Target:

The job of the Global Logistics, Inventory Allocation, and Replenishment department is to ensure efficient transport of goods worldwide. Here, your role will be multifaceted and require you to move between sales operations and compliance with U.S. Customs regulations while also working to achieve the best possible product availability through proper inventory positioning. You will also be required to develop strong relationships with vendors to help ensure timely shipment and delivery to stores, while also analyzing supplier services for maximum speed, reliability, and cost-effectiveness.

Being part of the team at Target means contributing to the discovery of daily joy for all families. Looking out for the needs of our communities is a part of Target's DNA, and we are dedicated to investing in the places where we collectively inhabit, earn a living, or unwind. We lay emphasis on developing relationships and empowering employees to achieve career milestones, all while working collaboratively towards shared goals. Fundamentally, our sense of purpose is founded on our guiding principles, values, and how we implement our strategies. It's how we demonstrate care, promote growth, and attain success as a team.