Job Summary:
The individuals responsible for guest service are dedicated to exceeding expectations, displaying gratitude, and creating memorable interactions with visitors.
Responsibilities:
- Display a customer-first mentality by putting the needs of guests ahead of everything else. This means listening to their feedback, responding to their requests and ensuring their satisfaction with the service provided
- Extend a warm welcome to each of your guests by greeting them in a genuine and authentic way
- Pay attention to the guest's nonverbal cues to determine their needs or preferences. Use body language to gauge how receptive the guest is to interaction
- Connect with your guests in a sincere manner by initiating conversations and asking them questions to learn more about their particular requirements
- It is imperative to possess a deep understanding and familiarize yourself with the range of tools, products, and services offered in the overall store to address guest issues and enhance their shopping experience
- We express our sincere gratitude to each guest for selecting Target as their preferred shopping destination
- Follow the guidelines for food safety standards and company policies while efficiently scanning and bagging all of the guest's items to ensure their safety
- Improve operational efficiency to reduce guest waiting time while ensuring excellent service and precision
- Keep your eyes peeled for exciting new brand launches and store events coming your way. We've got a whole host of exclusive products and collections just waiting to be discovered by our loyal customers
- Encourage customers to save money by opting for the Target RedCard, which offers up to 5% discount on purchases made at Target stores or online
- Educate and Assist Customers in Utilizing Wallet and Other Functions in Target's Application: A crucial aspect of customer service in Target stores is educating and helping guests use essential app features, including Wallet. Customers who need help can approach a Target employee who will show them how to use the app, which can ease the shopping experience
- Acquaint yourself with all the services related to satisfaction and ensure that you can guide the customer in registering, starting, and utilizing them
- Endeavor to test every item that is being returned and comply with the instructions displayed on the register. Empower yourself to make amends for the customer but ensure that you abide by Target's rules and regulations
- Bring the guest’s shopping experience back on track by following Target’s policies and procedures, and by de-escalating negative situations
- Make the experience of Order Pick Up, Drive Up, and Registry guests hassle-free with simple and smooth service
- Keep your workspace neat and tidy by removing any unnecessary clutter, such as discarded items or unused materials
- Keep the shelves stocked with necessary items while ensuring that you are available to assist customers during open hours
- Showcasing high standards of ethical conduct, safety, and compliance is crucial for any organization to survive and grow in today's competitive market
- Always prioritize your safety and that of others by following all safety protocols and guidelines; take note of any possible dangers and make necessary corrections
- Ensure efficient handling of guest services including the pick-up of orders and drive-through services while maintaining strict adherence to compliance laws such as those governing adult beverages on the federal, state, and local levels.
- All other tasks required by the company
Skills:
- Effectively communicating is crucial, and this includes using language that is positive and paying attention to the needs of guests
- Showing a hospitable and accommodating demeanor toward guests and colleagues alike
- Being able to pay attention to details while juggling multiple tasks is a highly valued skill in today's fast-paced world
- Prepared to provide education and market merchandise and amenities to visitors
- As technology continues to advance, it's important to keep up with its ever-changing needs in order to remain competitive
- Being able to carry out tasks both solo and as part of a group is an essential skill in any profession
Terms:
- Effectively manage the proper functioning of cash registers and procedures for handling cash transactions
- Being capable of working in diverse weather conditions outdoors
- Scan merchandise in a quick and accurate manner while handling it with utmost care to ensure its safety, even when lifting or moving items weighing up to 15 pounds on a regular basis
- Regular attendance and a work schedule that allows for flexible hours, including nights, weekends, and holidays, are vital
About Target:
As a member of the Global Logistics, Inventory Allocation and Replenishment team, your primary responsibility will be to oversee the smooth transportation of goods across the globe. You will need to switch seamlessly between sales operations and regulatory compliance with U.S Customs while ensuring optimum inventory positioning for product availability. Building strong relationships with vendors will be crucial for timely shipment and delivery to our stores and customers. Additionally, you will need to evaluate transportation supplier capabilities and contracts to ensure speedy, dependable and cost-effective services.
Being employed at Target opens doors for bringing happiness to every family's daily existence. Tending to the welfare of our societies is a part of our identity, and we contribute to the advancement of the communities where we live, labor, and engage in recreation. We value partnerships, foster and enhance capabilities by offering avenues for progression, and thrive through collective Target teamwork. Fundamentally, our objective is firmly rooted in our philosophy, principles, and methodology. It's how we nurture, expand, and attain success as one.